Returns & Exchanges

At Castlefin Equestrian, we want you and your horse to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused items in their original packaging. Please ensure all tags remain attached and products are free from horse hair or debris to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all protective wraps are in place to prevent damage during transit.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

4

Receive Your Refund

Once our warehouse inspects the items for quality assurance, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing